{"id":10118,"date":"2020-01-26T13:54:36","date_gmt":"2020-01-26T08:24:36","guid":{"rendered":"http:\/\/anangmanang.lk?page_id=10118"},"modified":"2021-09-11T23:34:12","modified_gmt":"2021-09-11T18:04:12","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/anangmanang.lk\/shipping-returns\/","title":{"rendered":"Shipping & Returns"},"content":{"rendered":"

[vc_row][vc_column width=”2\/3″][vc_custom_heading text=”Shipping & Returns<\/strong>” use_theme_fonts=”yes” el_class=”m-b-none”][vc_custom_heading text=”Policies” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” skin=”primary”][vc_separator color=”custom” style=”solid” accent_color=”#dbdbdb”][vc_column_text]Shipping:<\/b><\/strong><\/p>\n

Standard Delivery<\/span>:<\/strong>
\nPaid Orders: 1-2 working days
\nCash On Delivery: 2-5 working days<\/p>\n

Express Delivery<\/span>:<\/strong>
\nOn request
\nSpecial rates will apply.<\/p>\n

Please note:<\/span><\/strong> The delivery is fulfilled via 3rd party courier services that we have partnered with & any delay taking place is completely out of our control yet our team will follow up on it until you receive the package.<\/p>\n

For any concern on your tracking details and your parcel whereabouts, contact us or kindly check your order email for the tracking code.<\/p>\n

Refund\/Exchange:<\/b><\/strong><\/p>\n

If you are not satisfied with your order; you can return it in its original packaging within 2 days of delivery.
\nIt is the responsibility of the buyer to pay for the return postage of the item.
\nIt is recommended the item be delivered via recorded delivery service so that the item can be tracked and this would be your proof of refund.
\nWe are also happy to offer exchange on selected items that are not applicable for a cash refund.
\n(Certain electronics products cannot be returned if the original packaging\/seal is opened)
\n(TV, Refrigerators, Washing Machine & other home appliances, kitchen goods with a value of over Rs. 15,000\/- once sold will not be refunded nor accepted as returns)
\nWe reserve the right to refuse refunds if the above procedures have not been followed.
\n
\n<\/b><\/strong><\/p>\n

For paid orders (via bank\/card or any other method that incurred an additional charge\/fee) :-
\nfees<\/em>\u00a0on the original payment\u00a0will not be returned<\/em>\u00a0in case of a\u00a0refund<\/em>\u200b.
\n(Fees may include: processing or handling fee or other)
\nPlease note: Refunds of payments made via credit\/debit card through our Genie payment portal will be refunded within 10-14 working days as per the payment provider terms.<\/strong><\/p>\n

Issue on color\/product resolution\/pattern<\/strong><\/p>\n

Please note that the images may slightly differ from actual item in terms of color due to the lighting or the monitor\u2019s display. We have made every effort to display, as accurately as possible, the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor\u2019s display of any color will be accurate. The position of pattern\/design may slightly differ from what you see.<\/p>\n

Warranty\/Claims:
\n<\/strong><\/span>All electronic appliances(s) are covered with a minimum warranty period of 6 months or more as stated on the warranty terms of the purchased product.
\nWarranty terms & conditions: As per the warranty card\/invoice (signed\/sealed) provided with the product.
\nWarranty period is mentioned either in the warranty card, invoice or in the description of the respective product.<\/p>\n

Claims:
\n<\/u>
\nUpon inspection of the product, anangmanang.lk\/dealer will decide if the defect is covered under the warranty conditions.
\nIf the defect is covered under the warranty conditions, anangmanang.lk\/dealer will repair the product free of charge.
\nIf the defect is not covered under the warranty conditions but is still repairable, customer can opt to get it repaired accepting to pay the relevant repair charges.
\nBeyond the warranty period; Customer can opt for paid repairs (Charges will apply).
\nanangmanang.lk\/dealer may request the customer to visit the store if the product needs to be tested in front of the customer.
\nanangmanang.lk\/dealer requires 7-14 days to inspect and repair\/replace the product as per the warranty terms. If the parts are not available, this time can be extended up to 1 month or longer given the circumstances of the repair.
\nCustomer should bring in the product for warranty claims to the anangmanang.lk\/dealer stores\/showroom or courier it for repairs. (Shipping charges to be paid by customer)<\/p>\n

(i) Refunds are not applicable for returns, and the customer can opt for store credit or purchase of another product. (Only valid within 7 days of purchase & if product returned is in its original state)<\/p>\n

*Please note: anangmanang & it\u2019s dealer(s) decision shall be\/reserved final<\/strong>*
\n*T&C apply.<\/em><\/p>\n

By using this website, you hereby consent to our Privacy Policy<\/a> and agree to its terms & conditions<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”p-b-lg”][vc_column][vc_separator color=”custom” gap=”tall” accent_color=”#dbdbdb”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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